Here are six steps to help you in your rapport building that is accomplished when
"you"
feel comfortable with your prospect. Once this feeling comes across,
it comes across to them too, if they are human. Here are the steps.
1. If you are on the phone, you should obviously introduce yourself and ask if it is a good time to talk.
2. Very briefly, ask about their situation and what they want to accomplish.
3.
Now is the time to get them to like you by asking personal questions to
get to know them and to find things you have in common. While doing
this, look for genuine reasons to complement them. Example questions
would be to learn about where they work, where they live and where they
grew up, about their family and especially their children, about their
friends, their jobs, their hobbies, etc.)
4. Now give the prospect the opportunity to know you by opening up to them some too without dominating the conversation.
5. Then ask if there are any questions that you can answer or anything else they want to share.
6.
Thank them for the opportunity to get to know them as well as the
opportunity to tell them about you. Also, point out that this
information will help you find the right fit for them as you go forward
for a lifetime, not just one transaction.
Like in all sales, rapport building
has to come first and always remember to pause to let them do most of
the talking. Remember that God gave you 2 ears and one mouth so try to
talk half as much as you listen to them.