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Quality Buyer Interviews!
The key to finding the perfect home for your buyers is to take
more time up-front getting to know them better and probing for more about their
preferences for now and in their future. When you do this, you are going to
find better homes for your buyers and close them faster too!
I have never been a realtor but I have interviewed over 100
people throughout my career for positions and here's how we did it...
We had standard questions and we always had 2 interviewers for
each candidate. One asked the questions and the other wrote their
answers.
The questions were mostly open-ended questions that were always
written to get the candidate to tell about a time when they did something or
about a situation and how they handled it. We wanted to know about some
demonstrated tasks, not how they think they would perform in a hypothetical
setting...
This type of interview can be
HUGE for you because people love to talk about themselves (don't you?) and this
helps them do that so you build better rapport.
In case you are interested in this concept, here's 12 questions
I thought of for your buyer interviews:
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Tell me about your Thanksgiving dinner; where did you have
it? (stop and listen after each
question) How did the preparation go? Was the kitchen
adequate? What kind of kitchen are you leaning towards now? Are there any
features of the kitchen that you are looking for in particular?
-
Tell me about your childhood home; how big was it and did you
have your own bedroom? How many bathrooms did your home have? Do you want your
kids to have their own rooms or to share a room? What's your thoughts about a 2
story house?
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What kinds of schools did you attend when you were growing up?
Were your schools near your home? Have you visited the schools that your
children might attend next year? If not, do you want to? (this is a great activity to help you build rapport and meet tons
of teachers and other parents too!) Do you have any
preferences for the schools yet?
-
Tell me about your experiences playing in your yard; was it a
big yard? What kind of games did you play? Is the yard for your next home a
priority?
-
How many homes have you ever lived in with a fireplace? Who cut
the firewood and brought in the wood and got the fires going? Do you want a
fireplace now? Wood-burning or gas?
-
Did you ever have to cut the grass or rake leaves when you were
growing up? Did you like doing those kinds of things? What about gardening?
What kind of yard does your perfect home have?
-
What kind of heat do you have in your apartment now? Have you
had other types in previous homes? Which types do you prefer for your next
home?
-
Have you ever had a garage or a carport? Is that something that
you think you would like to have now? How many cars do you own?
-
Have you ever had a formal living and/or dining room? Did you
use them often? Do you like to entertain? Does your dream house have formal
areas?
-
Have you ever lived in a neighborhood with close neighbors? Did
you like living close to others or do you prefer living in the country setting
away from others?
-
What kind of sports or activities did you do growing up? Are
your kids following in your footsteps? So a local ball field is going to be a
high priority for your family?
-
Did you or your husband work on cars or have a workshop in your
last home or when growing up? Was that something that you or he enjoyed doing?
Is this something that we should add to your wish list too?
I think these kinds of questions will help you get to know your
buyers much better and these questions will help your buyers really understand
the kind of home that they are really looking for
too. By digging deeper into their inner feelings and past
experiences, I think you are going to quickly find them the perfect house that
they will be anxious to buy with you.
This helps you get to their "emotional wants" and that is an important key to
sales!
Get a colleague to take notes for your next
buyer interview and watch how you do this and you can return the favor for them
when they need a "note taker". This process will
impress your buyers right out of the shoot!
When you do, call me so I can help you pre-approve them as part
of your interview process!!
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